T&Cs / Privacy

This Contract is subject to the below terms and conditions and both Parties agree to be bound thereby: For the purpose of this Contract the “Client” shall mean the “Client” whose name and details appear overleaf or as set out in the agreement attached for whom the “Works” are carried out. This Contract is between the “Client” and Toropro Air Conditioning Ltd (“Toropro”) to carry out the Works. The “Works” shall mean the works described by the Works Quotation Fee and/or a work record sheet or any other written agreement between the parties which shall also include any documents signed in electronic format.

1. CONTRACT

1. The Client shall be treated as an Account Client or a Non-Account Client.
2. All Works Quotation Fees are given and all Works requests are accepted on these terms. They supersede any other terms appearing in the Toropro price list or elsewhere, and over-ride and exclude any other terms stipulated or interpreted or referred to by the Client, whether in the Works request or any negotiations or any course of dealings established between Toropro and the Client. All Works agreed between the Toropro and the Client shall be deemed to be made subject to this Contract.

2. WORKS QUOTATION FEE

1. Works Quotation Fee subject to withdrawal at any time before receipt of qualified instructions from the Client and shall be deemed to be withdrawn unless so accepted within twenty eight days from the date that it is communicated to the Client.
2. Works Quotation Fee is based on the information supplied to Toropro by the Client. Unless stated otherwise a Works Quotation Fee is not a firm or fixed price. It is a proposal of the minimum price, additional costs may be incurred including relevant materials, labour, equipment hire or transport since the date of the Works Quotation Fee was accepted. Toropro reserves the right to notify the Client and to increase the quote price up to ten per cent (10%) from the original Works Quotation Fee.
3. Except in cases where Toropro provides the Client with a Works Quotation Fee which is accepted by the Client in agreement with its terms, all Works will be charged subject to standard rates currently effective and shown on Toropro’s website.

3. WORKS PERFORMANCE

1. The Works is to be performed as specified in Toropro’s Works Quotation Fee or as otherwise agreed to in any other written agreement between the Parties.
2. All descriptions and illustrations contained in Toropros’s catalogues, price list and advertisements or otherwise communicated to the Client are intended merely to present a general idea of the work described therein and do not form part of this Contract.

4 . PAYMENT

1. The amount payable by the Client is stated in Toropro’s quotation in paragraph 2 or by the standard rates on the Toropro website.
2. For extensive work (new equipment installation, refurbishment, construction work), a deposit of up to fifty five per cent (55%) may, in some cases be required prior to the commencement of the Works. If any outstanding balances are not cleared all the installed material shall remain the property of Toropro until all amounts due and owing to Toropro have been paid in full. Toropro shall be entitled to enter the Client’s property at any time to recover material or amend Works that have not been paid for.
3. Non-Account Clients: Invoices will be submitted to the Client on completion of the Works and payment must be made to us on completion of the Works. Non -Account Clients who fail to settle accounts on completion of the Works are liable, at the Toropro’s discretion, to incur an interest charge equal to five per cent (5%) of the full invoice value, charged on a daily basis from the date the invoice was raised until full settlement is made. Returned cheques will be subject to a procession charge and in addition Toropro reserves the right to make additional administration charge.
4. Account Clients: All invoices will be submitted to the Client on completion of the Works and payment should be made to Toropro on completion, or at Toropro’s sole discretion, may be made within 14 days of the date of invoice. Invoices remaining unpaid after 14 days from the invoice date will be subject to an interest charge equal to 5% of the invoice value charged on daily basis from the date the invoice was raised until full settlement is made. Returned cheques will be subject to a processing charge and in addition Toropro reserves the right to make additional administration charge. 
5. A non-payment fee of £25.00+VAT will be added to any outstanding invoices that have not been cleared. For account and non-account clients, failure to settle any outstanding invoices will result in their details being passed to a Debt Collection Agency.
6. If the Client is acting on behalf of a third party, in the event of non-payment by the Client, the third party is liable for any outstanding payment to Toropro. 
7. If the Works involve an analytical process to determine the cause or origin of a fault or breakdown and throughout that process an item is determined by Toropro to be faulty and is substituted, the Client will be held fully liable to pay for the replacement even if the breakdown was caused in whole or partly by a different fault.  

5. MATERIAL / COLLECTION

1. Toropro will charge collection fee on non-stock material. If the collection occurs whilst an engineer is on site, the time taken will be treated as an additional to the Works Project and charged at the relevant rate. The collection fee is £45.00 plus Toropro shall also charge normal mark-up to cover handling and stock cost.
2. The total charge to the Customer shall consist of the cost of materials supplied by the Company (not exceeding the trade purchase price of materials + up to 30%).
3. Parts and materials will be provided only with the benefit of the manufacturer’s / supplier’s  guarantee, and are not guaranteed by Toropro.

6. CANCELLATIONS

1. Except as provided by law, no Works may be cancelled by the Client except with the agreement in writing of Toropro and on terms that the Client shall indemnify Toropro in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by Toropro as a result of cancellation, any such termination is without prejudice to Toropro’s right to payment from the Client.
2. If the Client cancels an appointment with Toropro, the Client will be liable for the following cancellation fees. (i) if less than twenty four hours of a scheduled appointment of £15.00 (ii) if less than or up to two hours (notification in opening hours 8.00am – 5.00pm) of scheduled appointment of £50.00
3. The Client may, cancel the acceptance of Work Quotation Fee in writing or if the acceptance form had been signed on the following terms:
4. Non-Emergency Works: Up to five days and more, before commencing the Works shall not incur a cancelation fee, unless any subsequent charges have been incurred. If less than five days before commencement, the Client will be liable for the subsequent cancellation charges, contributions to the bank and credit card charges, refunds, administration and other costs incurred up to twenty per cent (20%) of Works Quotation Fee.
5. Quotation Work: Up to five days and more, before commencing the Works shall not incur a cancellation fee, unless any subsequent charges occurred. If less than five days before commencement the Client will be liable for the subsequent cancellation charges, contribution to the bank and credit card charges, refunds, administration and other costs incurred up to twenty per cent (20%) of the Works Quotation Fee.

7. COMMENCEMENT AND INSPECTION OF THE WORKS

1. Dates specified for the commencement and completion of the Works are estimates only and shall not be the essence of the contract.
2. The Client shall inspect the work as far as is reasonably possible immediately on completion and shall within 7 days give written notice to Toropro in detail of any grounds on which Client alleges that the Work is not in accordance with this Contract. If the Client fails to give such notice, then the Works shall be deemed to have being accepted as free from any defects which would be apparent on reasonable examination of the Work.
3. If the Client is not wholly satisfied with the Works then the Client shall give notice in writing within 7 days to Toropro. Toropro, and its insurers, shall have the right to inspect the completed Works and carrying out any necessary remedial works if appropriate.
4. Toropro cannot accept any responsibility for the following: (i) materials and parts supplied by third party manufactures and suppliers whether under warranty or not; (ii) Any structural systems not installed by Toropro; (iii) defects caused by the Client’s negligence by not informing Toropro about any unknown disclosed circumstances; (iv) defects arising from misuse, inappropriate operation performed or caused by any third party instructed by or acting on behalf of the Client.

8. DEFECTS

1. Toropro undertakes to repair or make good any defect in completed work which appears within 6 months of completion of the same to the extent that such defect arises from a breach of Toropro’s obligations under the Contract and provided that details of the defect are notified by the Client to Toropro in writing within such period and that Toropro and its insurers are given the opportunity of inspecting the work and the alleged defect. This undertaking shall only apply to work carried out and completed and invoiced by Toropro and which is paid for by the Client by the due date for payment ascertained in accordance with paragraph above.
2. If Toropro returns to the site at the Client’s request to review a claim under this undertaking and it transpires that the defect had not arisen as a result of a breach of the Contract on the part of Toropro, Toropro reserves the right to charge the Client for the visit at its standard rate.
3. Toropro reserves the right not to carry out any work under this paragraph where the Client cannot evidence that the work was originally carried out and completed by Toropro or where payment has not been made in full for such work.
4. The exclusions referred to in paragraph above are: parts, materials and other items will be provided only with the benefit of the manufacturer’s and/or supplier’s guarantee, and are not guaranteed by Toropro.
5. Systems or structures not installed by Toropro.
6. Any recall arising from circumstances or factors known to the Client but not notified or disclosed to Toropro prior to the work having been undertaken.
7. Defects resulting from misuse, willful act, or faulty workmanship by the Client or anyone working for or under the direction of the Client (other than Toropro).
8. Structural defects encompassing but not limited to subsidence and its resultant effect.

9. DANGEROUS GASES, LIQUIDS AND MATERIALS

1. Prior to the commencement of the Works, the Client shall inform Toropro of all dangerous gases, liquids, asbestos and any other materials of any nature whatsoever which are present on the premises where the Works is to be carried out and which could constitute a danger to Toropro employees in carrying out the Works or otherwise.
2. The Client shall also ensure that Toropro is advised in writing of all precautions which need to be taken on account of the presence of such dangerous materials. The Client shall provide suitable cleaning facilities and, if circumstance require it, a qualified and competent Health & Safety authorised person to advise upon how the Works can be safely completed. The Client shall also notify Toropro in writing of any special requirements laid down by the H&S authorized person or similar authority. The Client shall be responsible for all loss or damage whether direct, indirect or consequently due to the client failure to fulfil any of the above obligations. If the Client shall fail to comply with the above then Toropro shall have no obligations to carry out the Works.

10. INDEMNITY & LIABILITY

1. The Client agrees to indemnify Toropro against all actions, suits, claims, demands, losses, charges, costs and expenses which Toropro may suffer or incur in connection with the claim by any third party as a result of any act or omission of the Client relating to or arising from the execution of this Contract.
2. Toropro has not made, nor is it implied that it has made, any representations and has not given any guarantees of quality, including, without limitation, speed or continuity, merchantability, suitability for a particular purpose, or otherwise in relation to the Work provided hereunder.
3. Except in respect of death or personal injury caused by Toropro’s negligence, or any loss caused by the fraud of Toropro, Toropro shall not be liable to the Client by reason of any representation, or any implied warranty, condition or other terms, or any duty at common law, or under the express terms of this contract, for any:(i) loss or damage incurred by the Client as a result of third party claims or defects in the Work;(ii) loss of actual or anticipated profits;(iii) loss of business opportunity;(iv) loss of anticipated savings;(v) loss of goodwill;(vi) injury to reputation; (vii) any indirect, special or consequential loss or damage howsoever caused even if Toropro was advised of the possibility of them in advance; or,(viii) any direct or indirect loss or disappointment caused by or in connection with the provision of services.
4. Without prejudice to any applicable exemption of liability and notwithstanding any other provision of this Contract, the total maximum liability of the Parties hereto for breach of this Contract and/or in tort relating to or resulting from the execution of this Contract and/or for a contravention of the Legislation, shall be limited to the amount of Fees paid by the Client under this Contract.
5. The Client shall be liable for all loss, damage or injury (whether direct, indirect or consequential) resulting from failure or delay in the performance of his obligations under this Contract.

11. ACCESS

The Client shall provide clear access, permits and permissions required, to carry out the Works. The Client shall provide if possible the floor plan drawing layouts; if this is not available Toropro reserves the right to render additional charges to complete the Works. The Client shall obtain consent for Toropro to obtain access to third party property if it is necessary for the proper execution of the Work. The Client shall be liable to Toropro for all loss or damage whether direct, indirect or consequently suffered by us as a result or failure or delay by the Client obtaining the necessary consent mentioned above.

12. ANCILLARY PROVISIONS

1. The Client undertakes at his own expense to provide such additional labour Toropro may reasonably require to put us in a position to carry out the Works. Such additional labourers shall be suitably qualified and experienced to carry out the Works. The Client should also provide at Toropro’s request such scaffolding, ladders or other equipment as may be necessary in order to reach access points to satisfactorily complete the Works.
2. Unless otherwise agreed in writing the Client will be responsible for the removal of all waste material from the Works site.
3. Toropro shall not be liable for any fractured or frozen pipes and cannot guarantee to clear blockages occurring in a frozen pipe or drain.
4. The Client will make all necessary arrangements with the proper authorities for traffic controls and signals required to carrying out the Works. If these are not provided or are inadequate, the Client shall be liable for any loss or damage resulting from this failure.
5. The Client shall be responsible for providing all necessary power and clean water supply to the Works site.
6. The Client shall be responsible for any damage that might be caused to the equipment including responsibility for any pant, machinery or equipment used by Toropro operatives.

13. NOTICES

Any notice that is given hereunder may be given in writing, by electronic mail or communicated verbally. Notices in writing shall be posted or faxed to the residence or place of business of the person to whom it is addressed and shall be deemed to have been received, in the case of facsimile or electronic mail on the day of transmission and in the case of notice given by post, within two days of posting.

14. WAIVER

Any waiver by Toropro or Client of any breach of contract by the other shall be in writing and shall not be construed as a waiver of any subsequent breach of the same or of any other provision. Without prejudice to the generality of the foregoing, failure by either party to enforce at any time or for any period any one or more of the conditions shall not be a waiver of them or of the right at any time subsequently to enforce all of them.

15. INVALIDITY OF THESE TERMS

If any provisions of this Contract is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the remaining provisions of this Contract and the remainder of the provision in question shall not be affected thereby. As far as it is possible to do so any clause that is in whole or in part invalid or unenforceable shall be interpreted with the minimum possible amendment so that the clause or part thereof is found to be valid and/or enforceable and gives effect as far as possible to the previously expressed intention of the clause.

16. ENTIRE AGREEMENT

This Contract sets forth the entire understanding and supersedes all prior and contemporaneous agreements between the parties relating to the subject matter of this Contract and merges call prior and contemporaneous discussions between them.

17. APPLICABLE LAW

This Contract shall be governed and construed in accordance with the law of England and the parties submit to the exclusive jurisdiction of the English Courts in London. However Toropro only is entitled to waive this right and submit to the law and jurisdiction of the courts in which the Client is located.

18. THIRD PARTY RIGHTS

No person who is not a party to this Contract may in its own right enforce any terms of this Contract.

19. FORCE MAJEURE

Toropro shall not be liable to the Client or be deemed to be in breach of the contract for reason of any delay in performing or any failure to perform, any of Toropro’s obligations in respect of the Product, if the delay or failure was due to any cause beyond Toropro’s reasonable control including (without limitation) any failure to deliver the Product occasioned by strikes, inclement weather, civil unrest, an inability to obtain the Product from the importer or from the manufacturer.

20. AUTHORITY

The Client shall be deemed to be personally liable for the contract even though he shall hold himself out as acting as agent for a principal and despite him having purported to sign this Contract in a representative capacity so that their liability shall be joint and several. The Client warrants that he has the authority to bind the principal to the contract as agent on it.

Privacy Policy

1. ABOUT POLICY

Toropro is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:

You use our website (www.toropro.co.uk)

You make inquiries via our website / phone / email.

Someone is interested in working with us.

By using our website, you therefore consent to the collection and use of your personal information by us as detailed in this Privacy Policy.

2. PERSONAL DATA DEFINITION

Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site / phone / email.

By providing your personal data, you agree that we can use your personal data in accordance with this policy.

Ensure you understand this policy in its entirety and take your time to read it.

3. ABOUT US

Toropro are London’s independent maintenance company.

Toropro Air Conditioning Ltd (T/a Toropro Maintenance Services) is a company incorporated in England and Wales with registered number: 8630357.

Our registered: 270 Rosendale Road, London, SE24 9NZ

Our registered VAT number is: 180 3449 14.

4. HOW WE DO COLLECT INFORMATION ABOUT YOU

We collect information from you:

(a) When you make a booking

(b) When you browse our website

(c) When you leave feedback or a review

The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation

5. WHAT TYPE OF INFORMATION IS COLLECTED

When you make a booking, you will be asked to submit personal information. We collect this information, so we can fulfil your booking and provide you with the best level of service.

When you make a booking, Toropro collects information such as:

• Your name
• Your address
• Your telephone number
• Your email address (used for estimates, booking confirmation, invoicing, and communication emails)
• Your billing information taken for deposits, or holding credit card information for use in the case of cancellations
• Any comments/feedback you submit

When you access our website:

There is “Device Information” about your computer hardware and software that is automatically collected by Toropro Air Conditioning Ltd. This information can include:

• Device type (e.g. mobile, computer, laptop, tablet)
• Cookies
• Operating system
• IP address
• Browser information (e.g., type, language, and history)
• Access times
• Settings
• Referring website addresses
• Other data about your device to provide the services as otherwise described in this policy
• Location information (we may receive your generic location, such as city or neighborhood)

6. RECRUITMENT

This information may include:

• Personal details (name, address, phone numbers, email address, etc)
• Education details
• Employment history
• Salary history
• Other relevant details

We will use this information to assess your application. All unsuccessful applications will be destroyed within 30 working days. If you would like to be considered for future positions, we can keep your information on record for up to 12 months, given your written consent. You are free to withdraw your consent at any time in writing.

 7. HOW IS YOUR INFORMATION USED

Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data, or because it is in our legitimate interests.

We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping
• Sending you service emails (estimates, booking confirmation, invoicing, feedback and service reminders)
• Improving our services
• Sending marketing communications if you have opted in to receive them
• Third parties (e.g. dept collection companies, insurance companies purposes, Court of Law etc.)
• Any work related sub – contractors and contractors working with Toropro if required

We may use the information to customize the website according to your interests.

8. WHO HAS ACCESS TO YOUR INFORMATION

We employ a range of technologies to protect the information maintained on our systems from loss, misuse, unauthorized access or disclosure, alteration, or destruction. We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.

We will endeavor to take all reasonable care, in so far as it is possible to do so, to keep your information secure, but, in the absence of negligence on our part we cannot be held liable for any loss if a third party procures unauthorized access to any data we hold.

The User’s Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Application or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.

You may choose to restrict the collection or use of your personal information at any point. Please refer to the ‘Right of Users’ section of this Privacy Policy for details.

9. HOW AND WHERE WE DO STORE DATA

All information collected from users of this site is owned solely by “Toropro Air Conditioning Ltd”.

We only keep your personal data for as long as we have your permission to keep it, in order to use it as described in this Privacy Policy. 

Retention Time:

Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.

Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.

Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.

Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.

The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal.

The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

12. RIGHTS OF USERS

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties.

You have a right to request a copy of the personal information that Toropro holds about you and have any inaccuracies corrected.

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. 

Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.

Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.

Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.

Users have the right to bring a claim before their competent data protection authority.

We use customer feedback to develop and improve our services and may post your comments about our services on our feedback page. If you do not wish to have your comments posted on our website, please indicate your desire not to be included by appending the comments section.

The Personal Data may be used for legal purposes by the Toropro in Court or in the stages leading to possible legal action arising from improper use of this the related services.
The client/ user declares to be aware that the Toropro may be required to reveal personal data upon request of public authorities.

13. PRIVACY POLICY CHANGES

The Owner reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page.

Toropro will occasionally update this Privacy Policy to reflect company and customer feedback. Toropro encourages you to periodically review this statement to be informed of how Toropro is protecting your information. This policy was last updated in November 2018.

14. CONTACTS

Toropro welcomes your comments regarding this Privacy Policy. If you believe that Toropro has not adhered to this Privacy Policy, please contact us and we will aim to use commercially reasonable efforts to promptly determine and remedy the problem.